FAQ

Your total delivery time is made up of two parts: processing time and shipping time. We process orders within 1–3 business days, and standard U.S. delivery then takes about 5–8 business days. So most orders arrive within roughly 6–11 business days of being placed. Estimated delivery date = processing time + shipping time.

Shipping is a flat $5.99 within the United States, and free on orders over $75. Your exact shipping charge is shown at checkout before you pay.

We currently ship within the United States only, including to PO Boxes and Military APO/FPO addresses. If we expand to more destinations in the future, we'll announce it on this page.

Once your order ships, we email you a shipping confirmation with a tracking number and link. Please allow 24–48 hours for the first tracking scan to appear after the carrier receives your package.

Occasional gaps in tracking are normal, especially during busy periods. If tracking hasn't moved for several days, check directly with the carrier first, then contact us at support@christinaentiilllc.com and we'll help look into it.

We accept major credit and debit cards (Visa, Mastercard, American Express, Discover) and popular digital wallets through our secure checkout. All prices are in U.S. Dollars (USD).

Yes. Checkout is protected with SSL encryption and handled by trusted, PCI-DSS-compliant payment processors. We never see or store your full card number.

Contact us at support@christinaentiilllc.com as soon as possible. If your order hasn't entered processing or shipped yet, we'll do our best to update or cancel it. Once an order has shipped, it may need to be handled as a return.

If you notice an error in your address, email us immediately. We'll try to update it before the order ships, but we can't guarantee changes once processing has begun. We're not responsible for orders lost due to an incorrect or incomplete address provided at checkout.

No — each order ships to a single address. If you'd like blankets sent to different addresses (for example, as gifts), please place separate orders.

Yes. Please note that packages entering the military mail system (APO/FPO) may take additional time to arrive, and tracking may stop updating once the package transfers to the military postal service.

Each product page lists the exact dimensions of that blanket. As a general guide, a throw is sized for one person on the sofa or as an accent layer on the bed, while Twin, Queen and King sizes are made to cover the matching mattress. If you like extra drape over the sides of the bed, consider going one size up. Still unsure? Email us with the blanket name and how you plan to use it, and we'll help you choose.

A common guideline is to choose a weighted blanket that is roughly 10% of your body weight, rounded to the nearest available size. If you're between sizes or new to weighted blankets, the lighter option is often more comfortable to start with. Weighted blankets are not recommended for infants or young children, and anyone with a medical condition should check with their doctor before use.

We work hard to show colors and textures accurately, but lighting and screen settings can affect how a color appears, and dye lots can vary slightly from one production batch to the next. Plush, sherpa and fleece fabrics may also look fluffier or flatter depending on how they've been packed. These small differences are not considered defects.

Yes. Some light shedding from plush, sherpa, fleece and knit blankets is normal during the first few uses and washes, and it settles over time. A quick tumble on a no-heat or low-heat dryer setting before first use can help remove loose fibers.

For most of our blankets: machine wash cold on a gentle cycle, wash separately or with like colors, use a mild detergent, and avoid bleach and fabric softener. Tumble dry on low heat or air dry, and avoid ironing plush or sherpa surfaces. Weighted blankets may require spot cleaning, a removable cover or a large-capacity machine — always follow the care label sewn into your blanket and any notes on the product page.

You can request a return within 30 days of delivery for most items that are unused, unwashed and in their original condition and packaging. Please contact us before sending anything back. See our Returns Policy for full details.

Email support@christinaentiilllc.com with your order number and the item(s) you'd like to return. We'll review your request and send return instructions and the return address if approved.

We're sorry! Email us within 48 hours (and no later than 7 days) of delivery with your order number and clear photos of the item, the damage and the packaging. We'll arrange a replacement or refund at no cost to you.

Once we receive and inspect your return, approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may need a little extra time to post it.

Yes, subject to availability — including exchanges for a different size, weight or color. Contact us first and we'll help you exchange your item. If your preferred replacement is unavailable, we can offer a refund or an alternative.

Please check your spam/junk folder first. If you still can't find it, email us with your name and the email you used at checkout, and we'll confirm your order.

Email us any time at support@christinaentiilllc.com. Our support hours are Monday–Friday, 9:00 AM–5:00 PM Central Time, and we reply to most messages within 24 hours on business days.